Modern Clean Pro — Privacy Policy
Why should I read this Privacy Policy?
This Privacy Policy (“Policy”) describes how UAB Convenity (trading as Modern Clean Pro, hereinafter “Company”, “we”, “us”, “our”) collects, uses, discloses, and stores your personal information and what statutory rights you have. We protect your personal information under the EU General Data Protection Regulation (2016/679) (“GDPR”) and other applicable laws.
We may amend this Policy unilaterally from time to time. Any such amendments will be effective immediately upon publication, therefore please visit our website regularly for the latest version of this Policy.
Who is responsible for protecting my information?
We are: UAB Convenity, trading as Modern Clean Pro
Company number: 306178201
Address: Gedimino St. 45-7, LT-44239 Kaunas, Lithuania
E-mail: support@moderncleanpro.com
Why and how do you collect my information?
Below are the main purposes for which we process personal data, followed by details about what we collect, legal basis and retention.
1. To process your orders on our web shop, receive payments and deliver purchased goods
| When is this relevant? | When you purchase our products |
|---|---|
| What information do you collect? | First name, last name, delivery address, phone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number and credit card issuer country, IP address, language, device type, payment history |
| Legal basis | Contract (Art. 6(1)(b) GDPR) |
| Source | From yourself |
| Obligatory? | Yes — necessary to enter into the contract. If you do not provide this information, you will not be able to purchase and receive our products. |
| Retention | 10 years |
2. To ensure security of and improve our website
| When is this relevant? | When you use our website or violate our Terms of Service |
|---|---|
| What we collect | IP address, device information and ID, web browser information, information on your activity at our website, country, information about violations of Terms of Service and inclusion into a blacklist |
| Legal basis | Legitimate interest (security and improvement of our website) (Art. 6(1)(f) GDPR) |
| Source | From yourself |
| Obligatory? | No |
| Retention | 1 month after your last use of website; 10 years for information on violations of Terms of Service and blacklist |
3. To provide you with customer support
| When is this relevant? | When you submit an inquiry or file a complaint to our customer support |
|---|---|
| What we collect | First name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments, reply, customer contact history, order ID |
| Legal basis | Consent (Art. 6(1)(a) GDPR) |
| Source | From yourself and customer support service providers |
| Obligatory? | No |
| Retention | 10 years from the moment your last inquiry was received |
4. To inform you about our products or show you internet ads
| When | When we want to inform or show ads |
|---|---|
| What | Full name, e-mail, telephone number, IP address, order information, country, postback information, website that directed the company’s website, interactions with internet ads |
| Legal basis | Consent (Art. 6(1)(a)) and Legitimate interest (direct marketing and internet ads) (Art. 6(1)(f)) |
| Source | From yourself, social media, marketing and e-commerce providers |
| Obligatory? | No |
| Retention | 5 years, unless you opt-out |
5. To interact with you via social media
| When | If you interact with our social media profiles |
|---|---|
| What | Name, e-mail, gender, country, picture, message content, time/date, attachments, reactions, rating |
| Legal basis | Consent (Art. 6(1)(a)) |
| Source | From yourself and social media service providers |
| Obligatory? | No |
| Retention | 10 years from your last interaction |
6. To carry out the selection of potential employees
| When | When you apply for a job or we contact you based on public info |
|---|---|
| What | Full name, e-mail, phone, CV, work experience, other info you provide |
| Legal basis | Consent; Contract (Art.6(1)(b)); Legitimate interest to contact you if publicly available |
| Source | From yourself, HR agencies, professional platforms |
| Obligatory? | Yes when needed to enter employment contract |
| Retention | 6 months after end of recruitment process; 5 years after you give consent or publicly disclose info |
7. To fulfil statutory accounting requirements
| When | When you order our products |
|---|---|
| What | Full name, e-mail, phone, bank account number, address, signature, invoices, accounting docs, payments |
| Legal basis | Legal obligation (Art.6(1)(c)) |
| Source | From yourself and audit providers |
| Obligatory? | Yes — statutory requirement |
| Retention | 10 years following a transaction |
8. To defend our rights and interests (legal matters)
| When | When we become party to legal process or must collect info |
|---|---|
| What | All aforementioned info, accounting/legal case files, legal documents, other required info |
| Legal basis | Legal obligation (Art.6(1)(c)) and Legitimate interest (Art.6(1)(f)) |
| Source | From aforementioned sources, law enforcement, parties, courts |
| Obligatory? | Yes, where statutorily obliged |
| Retention | 10 years following the end of contractual relationship or duration of legal process plus 3 years after final decision |
If the case arises — information about criminal offenses and convictions: Establishment, exercise or defence of legal claims (Art.9(2)(f) GDPR).
Who do you share my information with?
We share your information with recipients (both inside and outside the EEA) where necessary for the purposes above and permitted by law. Where transfers occur outside the EEA we ensure suitable safeguards (for example, EU Standard Contractual Clauses).
| Information recipient / category | Purpose | Country | Adequacy / Safeguard |
|---|---|---|---|
| Accounting & audit | Accounting requirements | EU | N/A |
| Archiving providers | To keep our archive | EU | N/A |
| Electronic communications | To operate comms | EU | N/A |
| Attorneys, notaries, auditors | Compliance & legal | EU | N/A |
| Email & cloud hosting | Operate IT resources | Worldwide | No — EU SCCs |
| Banking & payment providers | Process payments | Worldwide | No — EU SCCs |
| Marketing providers | Marketing | Worldwide | No — EU SCCs |
| Shipping & fulfillment | Ship our products | Worldwide | No — EU SCCs |
| Customer support providers | Provide support | Worldwide | No — EU SCCs |
| Social media providers | Manage profiles | Worldwide | No — EU SCCs |
What statutory rights do I have regarding my information?
Subject to conditions and limitations under applicable law you have rights including:
- Access (confirm whether we process your data and get a copy)
- Rectification (correct inaccurate data)
- Deletion (erase your data in certain circumstances)
- Restriction of processing
- Data portability (receive your data in machine-readable form)
- Object to processing (including marketing)
- Withdraw consent at any time
- File complaint with supervisory authorities
- Not to receive discriminatory treatment for exercising rights
How to submit requests
If you would like to exercise your rights, submit a request via email at support@moderncleanpro.com or call our toll-free US number: +1 (205) 782-7133.
You may use an authorized agent to submit a request on your behalf; provide a written authorization copy. We may deny requests where proof of authorization is not provided.
Automated decision-making / profiling
No — we do not make decisions based solely on automated processing that produce legal effects concerning you.
How can I contact your Data Protection Officers?
If you have questions, comments, or complaints regarding how we collect, use, and store your personal information, contact our Data Protection Officer: